Member Info
Hi there, welcome to the member area at Om Being. Here you can find all the information you need as a member at Om Being. Please don't hesitate to reach out to us with any questions via email or directly through the Momence app. Always happy to help and make your experience at Om Being as best as possible.
Finding the studio – +
We're located next to Hackney Downs Park in the creative arts community of Hackney Downs Studios. Please walk in through the main entrance under the white 'Welcome' sign. We're located on the ground floor at the end of the hallway. You'll see a white Om Being sign on the door of Theatre 3.
⇾ address
Theatre 3,
Hackney Downs Studios,
Amhurst Terrace, London,
E8 2BT
Bookings – +
⇾ How to cancel a booking
Go to your Momence login on your computer or smartphone and find the 3 dots where you can select to cancel your booking.
⇾ Cancellation Policy
We operate a £3 charge for late cancellations (less than 12 hours) and a £5 for no-shows. To avoid lots of requests to reverse charges we automatically let you off once a month to allow for those moments when things are out of our control. We appreciate this can be frustrating to receive but it ensures more spots can be offered to members who are available.
Please make sure you get one of the Om Being staff to sign you in before class to avoid being fined.
Thank you for your cooperation and support in advance.
⇾ Do I need to pre-register before coming to class?
Yes please. Walk-ins are possible but we do ask you to pre-register online if possible. Pick your class in our schedule and register as you book.
⇾ I can’t make it to the class. Can I get a refund for my ticket?
Unfortunately there is no refund for no-shows. If you can’t make it to your class you can cancel within 12 hours free of charge
Membership FAQs – +
⇾ How to pause your membership?
Please send us an email including the dates you wish to pause and start your pass again. For all unlimited monthly/yearly pass members we offer up to 3 months of pause period. Please note we don't offer this for our welcome pass.
⇾ Can I freeze my membership if I've injured myself?
Absolutely! Please send us an email and we can pause your pass until you're better again.
⇾ Late / no-show charge refund
Unless we didn't sign you in, we don't offer refunds for late/no-show charges. We allow for 1 of each, every month to account for the times things are out of our control. We do this to minimise the admin for a small studio like Om Being.
⇾ How cancel your membership?
1. Open the Momence app
2. Click Memberships > My Memberships > locate the Subscription & click Cancel
3. You'll be required to provide feedback in a pop up before cancelling. (You may see a minimum number of words required to submit).
Note
If you're not seeing an option to cancel, you may be on a subscription that requires a minimum number of billing cycles before a cancellation can occur.
Guest Passes – +
We offer 1 guest pass p/m for all our monthly membership holders and 2 p/m for our yearly members. Please follow the steps below to book a friend in for free!
Refer a friend for £20 – +
Refer a friend to our monthly membership and receive £20 credit to your account.
[ you're friend must spend over £60 to activate the credit to your account ]
Step 1. Open the Momence App on your phone or computer
Step 2 . On the 'Home' tab, select the 'Om Being' logo in the 'Your Hosts' section at the top of the screen
Step 3. Select 'Refer & Earn' at the top of the screen
Step 4. Share the link with your friend. It will automatically reward you both when your friend spends over £60
Gift a pass – +
Give the gift of connection and community to a friend or family member.
As a way to give back to you for your generosity, for every gift pass we gift you back £10 credit towards your next pass or monthly payment cycle. Just send us an email and we'll credit your account. The love always goes both ways at Om Being!
